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FREQUENTLY ASKED QUESTIONS

ABOUT IBJA GOLD

IIBJA Gold is a first of its kind brand specifically set up for promoting premium quality, branded, and personalized gold coins for every occasion in India.

IBJA Gold offers the largest range (800+ ready designs) of gold and silver coins, with IBJA Assurance for purity and quality. With in-house state-of-the-art manufacturing unit in Mumbai, we can make customized gold or silver coin within 48 hours. Our coins come in mirror finish and with exclusive packaging options to choose from.

IBJA Gold Retail Showroom is located at S-64 A 2nd Floor, R City Mall, L.B.S. Marg, Ghatkopar West, Mumbai, Maharashtra - 400086

PRODUCT

Yes. Each and every gold and silver coin comes with a Certificate of Authenticity.

Yes. Our Gold coins are packed in tamper evident card packaging.

No. We ship our gold or silver coins in a smart envelop or a pouch, which is further packed in a tamper proof shipping bag. We have multiple gift boxes available on our website which can be purchased separately.

No. We don’t sell any gold plated products on our website. However, if you have a bulk order where you want us to customize silver coins with gold plating, we would be happy to do so.

No. All our gold coins and bars are either 999 or 995 purity. All our silver coins are 999 purity only.

PRICE

Our products are competitively and fairly priced. However, we do run some periodic offers on our website and restail showroom.

We do offer special rates to customers for bulk orders. Please contact us at b2b@ibjagold.com or 022-62380181 for further details. You can also download our mobile app available in Apple and Android App store for live prices for bulk orders.

PAYMENT

We accept payment through Credit Card, Debit Card, Net Banking, PAYTM, UPI, Wallets, and PAYUMONEY.

No. We don’t provide Cash on Delivery payment option for precious gold and silver coin purchase.

No. We don’t offer EMI option for buying precious gold and silver coins.

No. Currently, we don’t offer gold at monthly scheme.

DELIVERY

We use trusted courier partners like Bluedart and BVC to ship our gold and silver coins. Additionally, all our shipments are fully insured.

No. There is no delivery charge for orders placed online through our website. We deliver only to pin codes in India that are serviceable by our courier partners.

No. We take orders for delivery only in India.

You can change your shipping address until your order is shipped. Please contact our gifting specialist at 022-62380181 for assistance.

We usually ship within 48 hours of order confirmation. The delivery can be expected within 7 working days from the date of order confirmation.

To track your recent orders, click on "My Account" at the top of the page and go to "My Orders ". You will get the most current information regarding your orders.

BUYBACK, RERTURN, REFUND

We buyback Gold coin or bar at IBJA Gold showroom in Mumbai. Please refer to “Terms of use” for our detailed buyback policy.

Gold coin or bar sold by IBJA Gold can be exchanged at IBJA Gold showroom. Please refer to “Terms of use” for our detailed exchange policy.

Once an order is placed, it can only be cancelled by the customer before it is shipped to the provided destination. Refund is made to your account either via the same payment mode that you had used to make the transaction or through Cheque / RTGS or NEFT. Please refer to “Terms of use” for our detailed refund policy.

Currently we don’t accept returns. Please refer to “Terms of use” for our detailed return policy.

OTHER

Yes. We use SSL (Secure Socket Layer) technology to secure our website. Look out for a small padlock symbol in the address bar and the web address beginning with https:// (the s stands for 'secure'). Your information is safe with us.

You can purchase online by selecting a product that you like, adding it to cart, and then moving to check out process to make online payment and complete the order. You can also call us on 022-62380181 to place an order over phone.

Our Gold coins come with a Certificate of Authenticity. You can sell it to any jeweler in your local market.

We would be glad to assist you with any queries that you may have related to your purchase. You can chat with our gifting specialist online or contact us by writing an email to store@ibjagold.com or calling us directly at 022-62380181.