The gold coin sold by IBJA Gold will be accepted for exchange or buyback as per the prevailing terms & conditions of IBJA Gold scheme at the discretion of IBJA GOLD PRIVATE LIMITED.
Old coin will be accepted for exchange / buyback after due examination for damage, weight & originality.
The gold content will be valued on the basis of IBJA Gold prevailing gold rate on the day of exchange/buyback.
A Government issued photo identity is to be produced by the person making any request for exchange / buyback.
The Original cash memo is to be submitted at the time of exchange / buyback.
All payments for purchase by IBJA Gold of your Gold Coin will be made through Cheque / RTGS or NEFT only.
Payment shall be made only to the person producing the cash memo and submitting a valid government issued photo identity
2. Exchange Policy:
Precious coin sold by IBJA GOLD PRIVATE LIMITED can be exchanged at IBJA Gold for another product of the same invoice value, provided: It is returned within seven days from the date of delivery, full invoice value will be adjusted against exchange. Post seven days, buyback clause will be applicable it is unused and in same condition in which it was sold.
The product was not custom made as per customers specifications.
The logistics cost for exchange shall be incurred by the customer.
3. Buyback Policy:
Valuation of used IBJA Gold coin for purchase by IBJA GOLD PRIVATE LIMITED will be less than the exchange value. An additional deduction will be made on the exchange value of gold coin.
Making charges, Vat and Taxes will be completely deducted.
The buy back scheme may be withdrawn or modified by IBJA GOLD PRIVATE LIMITED at its sole discretion without any prior notice.
4. Cancel & Refund Policy
Cancellation By IBJA Gold Pvt. Limited
There may be certain orders that IBJA Gold Pvt.Ltd cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. We will notify you in case your order has been cancelled fully or partially or if any additional information is required to accept your order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue’s, which IBJA Gold Pvt. Ltd. identifies for not accepting the order.
We also reserve the right to ask for additional information for accepting orders in certain cases from customers for orders placed.
Cancellation By Customer
Once an order is placed, it can only be cancelled before it is shipped to the provided destination. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through Cheque / RTGS or NEFT (amount would be refunded through cheque / RTGS or NEFT, only in cases where the debit/credit card used by customer while placing the order is not in use or expired).
Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque / RTGS or NEFT within 30 days. Part payments received against customized order are not refunded.
NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.
5. Return Policy
Return Policy: Currently we do not accept returns.
Precious coin sold by IBJA Gold Pvt Ltd. can be exchanged at IBJA Gold Pvt Ltd. for another product of the same invoice value, provided: If it is returned within seven days from the date of delivery, full invoice value will be adjusted against exchange. Post seven days, buyback clause will be applicable. It is unused and in same condition in which it was sold. The product was not custom made as per customer’s specifications. The logistics cost for exchange shall be incurred by the customer.
What cannot be Exchanged
Unfortunately, we have to refuse to exchange product in the following cases:
Products that have been damaged or modified (except for manufacturing defects)
Products that show evidence of usage
Individual orders made on request or Customized order made on request.)
Products that have changed color or because of being in the pool (contact with chemical substances), or any other external factors.)
6. Any disputes arising out of the transaction will be subject to the jurisdiction of Mumbai courts only.