Gold Coin or Bar sold by IBJA Gold can be exchanged at IBJA Gold Showroom for another product of the same invoice value, provided:
CANCEL AND REFUND POLICY
Cancellation By IBJA Gold Pvt. Limited
There may be certain orders that IBJA Gold Pvt.Ltd cannot accept, and therefore, we reserve the right, at our sole discretion, to refuse or cancel any order. We will notify you in case your order has been canceled fully or partially or if any additional information is required to accept your order. Some reasons may include limitation on quantity available for purchase; errors in pricing or product information or certain issues identified by our fraud avoidance department or any other issue’s, which IBJA Gold Pvt. Ltd. identifies for not accepting the order. We also reserve the right to ask for additional information for accepting orders in certain cases from customers for orders placed.
Cancellation By Customer
Once an order is placed, it can only be canceled before it is shipped to the provided destination. Once the cancellation request is received, we will initiate the process of refunding the amount to your account via the same payment mode that you had used to make the transaction or through Cheque / RTGS or NEFT (amount would be refunded through cheque / RTGS or NEFT, only in cases where the debit/credit card used by customer while placing the order is not in use or expired). Once the refund process is initiated, you will receive the refund amount directly in your account or through cheque / RTGS or NEFT within 30 days. Part payments received against customized order are not refunded.NOTE: In the event that the amount has been deducted from your account but the transaction failed, we will refund the amount to your account at the earliest.
Return Policy: Currently we do not accept returns. Precious coin sold by IBJA Gold Pvt Ltd. can be exchanged at IBJA Gold Pvt Ltd. for another product of the same invoice value, provided: If it is returned within seven days from the date of delivery, full invoice value will be adjusted against the exchange. Post seven days, buyback clause will be applicable. It is unused and in the same condition in which it was sold. The product was not custom made as per the customer’s specifications. The logistics cost for exchange shall be incurred by the customer.
What cannot be Exchanged
Unfortunately, we have to refuse to exchange product in the following cases:
Any disputes arising out of the transaction will be subject to the jurisdiction of Mumbai courts only.